Terms & Conditions

Welcome to Mustard Fashion, operated by Mustard Clothing Co. Pvt. Ltd. These Terms & Conditions govern your access to and use of the Mustard website, mustardfashion.com, and the services made available through it.

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing, browsing or using our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions and our Privacy Policy.

If you do not agree with these Terms & Conditions, please do not access or use our website or services.

1. About These Terms

Mustard Clothing Co. Pvt. Ltd. reserves the right to modify, update, add or remove any part of these Terms & Conditions at its discretion and without prior notice.

Any changes will become effective when published on this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms & Conditions.

We recommend reviewing this page periodically to stay informed about any changes.

2. Eligibility

You must be 18 years of age or older to create an account or place an order through our website.

By using our website, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding agreement.

Mustard reserves the right to refuse service, restrict access, suspend accounts or cancel transactions where we reasonably believe it is necessary to do so.

3. Website Access and Permitted Use

We provide you with a limited, personal, non-exclusive and non-transferable right to access and use our website for lawful personal purposes.

You must not:

  • Copy, reproduce or redistribute website content without permission.

  • Use our website or content for unauthorised commercial purposes.

  • Attempt to gain unauthorised access to our website, servers or systems.

  • Use bots, robots, spiders, crawlers, data-mining tools or similar technologies to collect information from the website.

  • Create unauthorised links, frames or mirrors of our website.

  • Upload or transmit viruses, malware or other harmful code.

  • Upload, publish or transmit content that infringes another person's intellectual property rights.

  • Interfere with the operation, security or performance of the website.

  • Attempt to bypass or breach any security or access controls.

  • Use the website for any unlawful or fraudulent purpose.

Any unauthorised use may result in termination of your access to the website and may also lead to appropriate legal action.

4. Intellectual Property & Copyright

All content available on mustardfashion.com, including but not limited to:

  • Text

  • Product descriptions

  • Photographs

  • Product images

  • Videos

  • Graphics

  • Logos

  • Icons

  • Designs

  • Software

  • Digital downloads

  • Data compilations

  • Website layouts

  • Other visual and written materials

is owned by or licensed to Mustard Clothing Co. Pvt. Ltd. and is protected by applicable intellectual property and copyright laws.

The Mustard name, logos, trademarks and other brand elements are the property of Mustard Clothing Co. Pvt. Ltd. or their respective owners.

You may not reproduce, modify, distribute, publish, sell, license, transmit, create derivative works from or commercially exploit any website content without prior written permission.

Downloading or accessing content from our website does not transfer ownership or intellectual property rights to you.

5. Trademarks

All trademarks, logos, service marks, brand names and other marks displayed on the website belong to Mustard Clothing Co. Pvt. Ltd. or their respective owners.

You may not use, reproduce, modify or display any Mustard trademark or logo without prior written permission.

Nothing on this website should be interpreted as granting you any licence or right to use our trademarks.

6. Electronic Communications

When you visit our website, create an account, place an order or communicate with us by email, you consent to receive communications electronically.

We may communicate with you through:

  • Email

  • SMS or other permitted electronic communication

  • Offers and Promotions

  • Notifications within your account

  • Notices published on our website

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing, where permitted by applicable law.

7. Your Account

If you create an account on our website, you are responsible for:

  • Providing accurate and complete information.

  • Maintaining the confidentiality of your login credentials.

  • Keeping your password secure.

  • Restricting unauthorized access to your account and devices.

  • Informing us promptly if you believe your account has been compromised.

You are responsible for activities carried out through your account unless you have notified us of unauthorized access.

Mustard reserves the right to suspend, restrict or terminate accounts, refuse service, remove content or cancel orders where permitted under applicable law.

8. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the website are accurate and up to date.

However, minor variations may occur because of:

  • Screen and monitor settings

  • Photography and lighting conditions

  • Fabric characteristics

  • Manufacturing processes

  • Product availability

  • Measurement and sizing variations

The actual colour of a product may appear slightly different from the colour displayed on your device.

Where there is a difference between general website information and the specific information provided on a product page, please refer to the individual product page for the most relevant product details.

9. Fabric, Product & Care Information

Mustard products are made using a variety of fabrics and manufacturing techniques. Natural fibres and certain textile processes may result in minor variations in:

  • Colour

  • Texture

  • Weave

  • Finish

  • Print

  • Embroidery

Such variations may be a natural characteristic of the fabric or manufacturing process and should not automatically be considered a product defect.

Please follow the fabric and wash-care instructions provided on the individual product page or garment label.

For the best results, follow the recommended washing, drying, ironing and storage instructions.

11. Size & Fit

Product sizing can vary depending on the style, cut, fabric and intended fit of the garment.

Some styles are designed for a relaxed or loose fit, while others may have a more structured or fitted silhouette.

Please refer to our Size Guide and the measurements provided on the individual product page before placing your order.

If you are between sizes, we recommend checking the product-specific measurements and fit information before selecting your size.

12. Pricing & Pricing Errors

We make every reasonable effort to ensure that product prices displayed on our website are accurate.

However, errors may occasionally occur due to technical, typographical or system-related issues.

If we identify an incorrect price after you have placed an order:

If the correct price is lower

We may charge the lower price and proceed with the order.

If the correct price is higher

We may contact you before dispatch to confirm whether you wish to proceed at the correct price.

If you do not wish to proceed, or if we are unable to contact you, we may cancel the order and provide the applicable refund.

13. Orders & Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to cancel or refuse an order where permitted by applicable law, including circumstances such as:

  • Product unavailability

  • Incorrect pricing

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect customer information

  • Technical errors

  • Other legitimate business or operational reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund process.

For details regarding cancellation, returns and exchanges, please refer to our Shipping & Returns Policy.

14. Payment & Credit/Debit Card Information

When making a payment on our website, you agree that the payment information provided by you is accurate, complete and lawfully belongs to you or that you are authorised to use it.

You must not use another person's credit or debit card without proper authorization.

You agree to provide genuine and accurate payment information when placing an order.

Payment transactions may be processed through third-party payment service providers. Payment information may be processed or shared where necessary to:

  • Complete the payment transaction

  • Prevent fraud

  • Verify transactions

  • Comply with applicable laws

  • Respond to lawful requests from authorities

Mustard will not knowingly request or store your complete payment-card credentials beyond what is permitted or necessary for processing transactions and applicable legal requirements.

If you suspect unauthorized activity involving your payment method, contact your bank or payment provider immediately and inform us where relevant.

15. Order Cancellation, Returns & Exchanges

Orders, cancellations, returns, exchanges and refunds are governed by our Shipping & Returns Policy.

Please review that policy before placing an order.

The Shipping & Returns Policy explains:

  • Order cancellation

  • Return eligibility

  • Exchange eligibility

  • Refund processing

  • Return conditions

  • Damaged or defective products

  • Missing products

  • International orders

  • Return processing timelines

16. Third-Party Services & Links

Our website may use third-party services or contain links to external websites.

These services may include payment providers, logistics partners, analytics services, security services and other third-party platforms.

Mustard is not responsible for the content, policies, security or availability of third-party websites or services that are outside our control.

Your use of third-party services may be subject to the terms and policies of those third parties.

17. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from technical errors

  • Free from viruses or harmful components

  • Completely accurate or up to date

Website access may occasionally be interrupted because of maintenance, technical issues, system failures, network problems or circumstances beyond our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, Mustard Clothing Co. Pvt. Ltd. will not be responsible for losses or damages arising from your unauthorised use of the website, misuse of website content, third-party services or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect information associated with your use of our website and services.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

20. Changes to These Terms

Mustard Clothing Co. Pvt. Ltd. may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the relevant Last Updated date.

Your continued use of the website after an update means that you accept the revised Terms & Conditions.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Mustard Clothing Co. Pvt. Ltd.
 No. 36, 2nd Floor, 100 Feet Road,
 6th Block, Koramangala,
 Bengaluru, Karnataka – 560095, India

Email: help@mustardfashion.com
Phone: +91 9008177900
Customer Support: Monday–Saturday, 10:30 AM–6:30 PM