Privacy Policy

At Mustard Clothing Co. Pvt. Ltd. (“Mustard”, “we”, “our” or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect and share information when you visit mustardfashion.com, create an account, place an order, contact us, subscribe to our communications or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact customer support or interact with our services.

Depending on how you use our website, this may include:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • City, state and PIN code

  • Account information

  • Order details

  • Return and exchange information

  • Customer service communications

Payment Information

When you make a purchase, payment information may be processed by our authorised payment service providers.

We may receive information necessary to confirm and complete your transaction, such as payment status and transaction reference details.

We do not intend to store your complete credit or debit card credentials on our website. Payment information is handled through applicable payment service providers in accordance with their security and privacy practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Referring website

  • Date and time of visits

  • General location information

  • Website usage and navigation information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Deliver products to you

  • Process payments and refunds

  • Manage returns and exchanges

  • Provide customer support

  • Track and update your orders

  • Create and manage your customer account

  • Verify transactions

  • Prevent fraud and misuse

  • Improve our website and services

  • Understand customer preferences and shopping behaviour

  • Provide personalised website experiences where applicable

  • Send order-related communications

  • Send promotional communications where you have permitted us to do so

  • Conduct surveys and collect customer feedback

  • Improve our products and services

  • Comply with applicable laws and legal obligations

  • Protect the security and integrity of our website and business

3. Consent

By providing your personal information and using our website, you consent to its collection and use as described in this Privacy Policy, subject to applicable law.

You may withdraw consent for certain types of processing where applicable.

Please note that withdrawing consent may affect our ability to provide certain services, process orders or communicate with you.

4. Marketing & Promotional Communications

If you create an account, subscribe to our communications or make a purchase, we may send you information about:

  • New collections

  • New arrivals

  • Special offers

  • Discounts

  • Sales

  • Events

  • Product updates

  • Other Mustard promotions

You can opt out of promotional communications at any time.

You may unsubscribe by:

  • Clicking the Unsubscribe link in a promotional email, or

  • Contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications, such as order confirmations, shipping updates, payment notifications and important service-related messages.

5. Cookies & Similar Technologies

We use cookies and similar technologies to help operate, secure and improve our website.

Cookies may help us:

  • Remember your preferences

  • Keep your shopping experience convenient

  • Maintain your shopping cart

  • Understand website traffic

  • Analyse website performance

  • Improve website functionality

  • Measure marketing and advertising performance

  • Deliver relevant content or advertising where applicable

You may be able to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features or functionality.

6. Analytics & Advertising

We may use third-party analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing activities.

These services may collect information such as:

  • Device information

  • Browser information

  • IP address

  • Pages viewed

  • Website interactions

  • General geographic information

  • Advertising interactions

Where applicable, these technologies may use cookies, pixels or similar tracking technologies.

Third-party service providers process information according to their own privacy policies and applicable requirements.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Unauthorised disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials confidential and should notify us if you suspect unauthorized access to your account.

8. Sharing Your Information

We do not sell or rent your personal information for money.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

Payment Service Providers

To securely process payments, refunds and related transactions.

Logistics & Delivery Partners

To fulfil and deliver your orders, including providing your name, address and contact details where necessary.

Technology & Service Providers

To support our website, hosting, analytics, customer support, security, communications and other business operations.

Fraud Prevention & Security Providers

To help detect, prevent and investigate fraudulent or suspicious activity.

Legal & Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order, legal process or lawful government request.

We may also share information where reasonably necessary to protect the rights, property, security or safety of Mustard, our customers or others.

9. Corporate Entities & Business Transfers

Where necessary, personal information may be shared with related corporate entities or business partners for legitimate business purposes, including:

  • Preventing misuse of services

  • Managing related accounts

  • Providing requested services

  • Supporting business operations

If Mustard undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

10. IP Address & Technical Information

We may collect and use your IP address and other technical information to:

  • Diagnose website and server problems

  • Maintain website security

  • Prevent fraudulent activity

  • Analyse website usage

  • Administer our website

  • Understand broad visitor demographics and behaviour

This information is generally used in an aggregated or technical manner and is not necessarily used to identify you personally.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, payment platforms, social media platforms or other external services.

These third-party websites operate independently and may have their own privacy policies and terms.

Mustard is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Account Information

If you create an account with Mustard, we may maintain information associated with your account, including:

  • Account details

  • Order history

  • Billing information

  • Shipping information

  • Return and exchange history

  • Customer service communications

  • Transaction records

This information helps us provide services, maintain accurate records and assist you with future orders and support requests.

13. Transactional Information

We may maintain information relating to your transactions with us, including:

  • Products purchased

  • Order numbers

  • Order dates

  • Order value

  • Payment status

  • Shipping information

  • Returns and exchanges

  • Refund information

We retain this information for legitimate business purposes and as required by applicable law.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services

  • Maintain customer accounts

  • Complete transactions

  • Process returns and refunds

  • Resolve disputes

  • Prevent fraud

  • Maintain business records

  • Comply with legal, tax and accounting obligations

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

15. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where applicable

  • Opt out of promotional communications

  • Raise a privacy-related concern or request

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

16. Requesting Data Deletion

If you would like to request deletion of your personal information or account, contact us at:

Email: help@mustardfashion.com

We will review and respond to your request within a reasonable period, subject to applicable law.

Please note that certain information may need to be retained where required for legal, tax, accounting, fraud prevention or other legitimate purposes.

17. Children's Privacy

Our website is intended for general audiences and is not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

18. Electronic Communications

When you visit our website, place an order, contact us by email or otherwise communicate with Mustard electronically, you consent to receive electronic communications from us where necessary.

These communications may include:

  • Order confirmations

  • Payment confirmations

  • Shipping updates

  • Delivery notifications

  • Return and exchange updates

  • Customer service responses

  • Important account or website notices

Electronic communications may satisfy applicable legal requirements for written communication where permitted by law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services

  • Website functionality

  • Technology

  • Business practices

  • Legal or regulatory requirements

When we make changes, we will publish the updated Privacy Policy on this page and update the Last Updated date.

We encourage you to review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right or have a concern about how your information is handled, please contact us.

Mustard Clothing Co. Pvt. Ltd.

Address:
 No. 36, 2nd Floor, 100 Feet Road,
 6th Block, Koramangala,
 Bengaluru, Karnataka – 560095, India

Email: help@mustardfashion.com

Phone: +91 9008177900

Customer Support Hours:
 Monday–Saturday, 10:30 AM–6:30 PM