Shipping & Returns

At Mustard, we want your shopping experience to be simple and convenient—from placing your order to receiving it and, if needed, returning or exchanging it.

This page explains our shipping, delivery, cancellation, return, exchange and refund policies for orders placed with Mustard.

Shipping Policy

Order Dispatch

Orders are generally handed over to our logistics partners within 48–72 hours of order placement, subject to order verification, quality checks and packaging.

Once your order has been dispatched, you will receive shipping and tracking information so you can follow your delivery.

Delivery Address

Orders are delivered to the shipping address provided at the time of placing the order.

Please ensure that your delivery address, contact number and other details are accurate before completing your purchase.

Shipping Charges

Enjoy free shipping on orders above ₹999.

For orders below ₹999, a shipping fee of ₹100 will apply.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

Availability may vary depending on the delivery address and order conditions.

Shipping Multiple Items

We aim to ship all items from an order together whenever possible. However, some items may be shipped separately depending on product availability, warehouse processing or logistics requirements.

Invoice

Every shipment includes an invoice mentioning the cost of the items in accordance with applicable Indian tax regulations.

Transit Damage

We take care to securely pack every order before dispatch. However, once a shipment has been handed over to the logistics partner, Mustard is not responsible for damage caused during transit.

If you receive a package that appears open, tampered with or visibly damaged, please do not accept the shipment and contact our customer support team.

Delivery Information

We deliver orders across India through our logistics and courier partners.

Your delivery timeline generally includes the following stages:

1. Processing Time

After your order is placed, it goes through order verification, quality checking, packing and dispatch preparation.

Orders are generally handed over to our logistics partners within 48–72 hours of order placement.

2. Shipping Time

After dispatch, delivery usually takes approximately 5–7 business days, depending on the destination and courier service.

Delivery timelines may vary for remote locations.

Delivery Delays

Occasionally, delivery may take longer than the estimated timeframe because of circumstances beyond our control, including:

  • Bad weather

  • Flight or transportation delays

  • Political disruptions

  • Courier capacity limitations

  • Festive-season demand

  • Other unforeseen circumstances

During major festive periods and promotional events, deliveries may take longer than usual due to increased order volumes and courier capacity.

International Shipping

International orders are shipped through registered international courier services and/or International Speed Post, where available.

International Shipping Terms

  • International shipping charges are applicable.

  • International orders are handed over to our logistics partners within 7 working days after the order is placed and payment is received.

  • Orders are delivered to the shipping address provided at checkout.

  • All international shipments include an invoice mentioning the item value in accordance with applicable Indian tax regulations.

  • Mustard is not responsible for damage to an order occurring while it is in transit to the recipient.

  • We will make every effort to ship all items in an order together, but separate shipments may be required depending on availability and logistics.

  • Returns and exchanges are not accepted for international orders.

International customers are responsible for any applicable customs duties, taxes or charges imposed by the destination country, where applicable.

Cancellation Policy

Can I Cancel My Order?

Yes. You can request cancellation by contacting us by phone or email before the order has been invoiced or shipped.

Once an order has been shipped, cancellation is no longer possible.

If a shipped order is refused at the time of delivery, it may be returned to us and processed as a cancellation once received and verified.

Refund for Cancelled Prepaid Orders

For eligible prepaid orders cancelled before shipment, the refund will be processed to the original payment method.

Refunds are generally processed within 7 working days after cancellation is confirmed.

Return & Exchange Policy

We want you to be satisfied with your Mustard purchase.

If you are not happy with your order, eligible merchandise can be returned or exchanged within 15 days of delivery, subject to the conditions below.

Exchange Availability

If the requested replacement merchandise is unavailable, we may provide:

  • Equivalent value as Mustard account/store credit, or

  • A refund, where applicable under the payment and order conditions.

Return & Exchange Charges

Your first exchange is free of charge.

For each additional item returned, a ₹100 restocking fee will be deducted from the applicable return credit.

Return Conditions

To be eligible for a return or exchange, the product must:

  • Be in its original condition.

  • Be unworn and unused.

  • Be neatly folded and returned in its original polybag.

  • Have all original tags, ribbons and labels attached.

  • Be free from perfume or other fragrances.

  • Be free from pet hair, smoke, makeup, stains and other signs of use.

  • Pass our quality inspection.

Products that are returned with stains, odours, damage or signs of wear may not qualify for a refund or exchange.

If a returned shipment contains an incorrect, defective, incomplete or non-Mustard garment, and the shipment is rejected during our quality check, the rejected item may not be returned to the customer.

Defective or Damaged Products

What if I receive a defective or damaged garment?

If you receive a product that is defective or damaged, please contact our customer support team.

Subject to verification, we will arrange an eligible exchange or other appropriate resolution.

We recommend contacting us as soon as possible after receiving the order and providing photographs or other relevant details when requested.

Wrong Garment or Size Received

What if I receive the wrong garment or size?

If we have shipped a different garment or size from what is mentioned on your order or printed invoice, please contact us.

After verification, we will arrange the appropriate correction and Mustard will cover the eligible return and re-delivery shipping costs.

Missing Items

What if an item is missing from my order?

Please check your package carefully as soon as it is delivered.

If the package is open, damaged or tampered with, do not accept the shipment where possible.

Once received, compare the contents of the package with the packing list and invoice.

Any claim regarding a missing garment must be reported to Mustard within 48 hours of delivery by email or phone.

Please retain the packaging and relevant documents until the issue has been resolved.

How to Request a Return

You can request a return through your Mustard account.

Steps to Request a Return

  1. Log in to your Mustard account.

  2. Select Return.

  3. Choose Request a New Return.

  4. Select the relevant order number.

  5. Select the quantity of products you want to return.

  6. Choose the appropriate return reason.

  7. Submit your return request.

Once the returned product reaches us, it will undergo a quality check before the return is approved.

How to Request an Exchange

To request an exchange:

  1. Log in to your Mustard account.

  2. Select the relevant order.

  3. Initiate a return/exchange request.

  4. Select the product and reason.

  5. Send the eligible product back to us.

  6. Once we receive and verify the product, the applicable amount will be credited to your Mustard account as store credit.

  7. You can then place an exchange order, or our team may create the order on your behalf where applicable.

Exchange availability depends on product availability and eligibility.

Refund Policy

Refunds are processed after the returned product has been received and successfully passes our quality inspection.

Refunds are generally provided as Mustard store credit.

Where a refund to the original payment method is applicable:

  • Credit/Debit Card: Refunds are generally processed to the original card within 7 working days.

  • Net Banking/COD: The applicable refund amount will be credited to the eligible bank account.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

International Returns & Exchanges

Due to the high cost and complexity of international shipping, returns and exchanges are not accepted for international orders.

Please review the product details, size information and shipping information carefully before placing an international order.

Frequent Returns

To protect our customers and maintain a fair shopping experience, frequent or excessive returns may result in restrictions or blocking of the customer's account.

Return Address

Mustard Clothing Company Pvt. Ltd.
F-456, Sector-63
Noida, U.P. – 201301
India

Return & Exchange Processing Time

Returns and exchanges generally take approximately 5–7 working days to process after the returned product reaches us and completes the required quality check.

Payment processing times may vary depending on the payment method and banking partner.

Need Help?

If you have questions about shipping, delivery, cancellation, returns, exchanges or refunds, please contact our customer support team.

Email: help@mustardfashion.com
Phone: +91 9008177900
Support Hours: Monday–Saturday, 10:30 AM–6:30 PM

When contacting us about an order, please keep your order number ready so our team can assist you faster.