FAQs

Find answers to the questions we hear most about ordering, payments, delivery, order tracking, returns and exchanges at Mustard.

Can't find the answer you're looking for? Our customer support team is happy to help.

Ordering

  1. How do I place an order on the Mustard website?

To place an order, browse our collections and select the product you want to purchase. Choose your preferred size and other available options, then add the product to your shopping bag.

Review your items, enter your delivery details, select your preferred payment method and complete the checkout process.

Once your order is successfully placed, you'll receive an order confirmation with your order details.

  1. Can I modify my order after placing it?

If your order has not yet been invoiced or shipped, contact our customer support team as soon as possible to request a change.

Once an order has been invoiced or shipped, modifications may no longer be possible.

For the best chance of making a change, keep your order number ready when contacting us.

Payment

  1. What payment methods are accepted for online orders?

Mustard accepts the payment methods displayed at checkout, which may include credit cards, debit cards, net banking and Cash on Delivery (COD) for eligible orders and locations.

Available payment options may vary depending on your order, delivery location and payment provider.

  1. Is Cash on Delivery available?

Yes, Cash on Delivery (COD) is available for eligible orders and locations.

COD availability may vary depending on the delivery address and order conditions.

Delivery & Tracking

  1. How can I track the status of my order?

Once your order has been shipped, we'll send a shipping confirmation email with a “Track Your Order” button.

You can also log in to your Mustard account to view your order status and available tracking details.

If you cannot find your tracking email, please check your spam, junk or promotions folder.

  1. What is the estimated delivery time for online orders?

Orders are generally handed over to our logistics partners within 48–72 hours of order placement, subject to order verification, quality checks and packaging.

After dispatch, delivery usually takes approximately 5–7 business days, depending on the destination and courier service.

Delivery may take longer during festive periods, promotional events or due to circumstances such as bad weather, transportation delays or other unforeseen situations.

  1. Do you offer international shipping?

Yes, Mustard offers international shipping to eligible destinations through registered international courier services and/or International Speed Post.

International shipping charges apply, and delivery timelines may vary by destination.

Please note that returns and exchanges are not accepted for international orders.

Returns & Exchanges

  1. What is your return policy for purchased items?

Eligible merchandise can be returned or exchanged within 15 days of delivery, subject to our return conditions.

Products must be unworn and in their original condition, with all tags, ribbons and labels attached. Items must also be free from stains, odours, perfume, makeup, pet hair, smoke and other signs of use.

Returned products are subject to a quality inspection before the return or exchange is approved.

  1. Can I return or exchange an item if it doesn't fit?

Yes. Eligible items can be returned or exchanged within 15 days of delivery, provided they meet our return conditions.

If you're unsure about your size before placing an order, we recommend checking our Size Guide and the measurements provided on the individual product page.

  1. Is the first exchange free?

Yes. The first exchange is free of charge.

A ₹100 restocking fee applies to each additional item returned.

  1. What if I receive a damaged or defective product?

If you receive a defective or damaged product, please contact our customer support team as soon as possible.

After verification, we will arrange an eligible exchange or appropriate resolution.

If your package arrives visibly damaged, open or tampered with, we recommend not accepting the shipment and contacting us.

  1. What if I receive the wrong product or size?

If the product or size you receive differs from what is mentioned on your order or printed invoice, contact our support team.

After verification, we will arrange the appropriate correction and cover eligible return and re-delivery shipping costs.

  1. How long does a return or exchange take?

Returns and exchanges generally take approximately 5–7 working days to process after the returned product reaches us and completes the required quality check.

Refund processing times may vary depending on the payment method and banking partner.

Customer Support

  1. How can I contact Mustard's customer support for further assistance with my online order?

Our customer support team is available to help with questions about orders, payments, delivery, returns and exchanges.

Email: help@mustardfashion.com
Phone: +91 9008177900
Support Hours: Monday–Saturday, 10:30 AM–6:30 PM

When contacting us about an order, please keep your order number ready so we can assist you faster.

Still Have Questions?

If you couldn't find the answer you're looking for, please contact our customer support team. We're happy to help you with your Mustard order.