Frequently Asked Questions

How do I place an order on the Mustard website?

Explore the stylish collections, select your favorite apparel & size, add to cart, proceed to checkout, enter details, select payment option and pay and await fashionable delights.

What payment methods are accepted for online orders?

Mustard accepts Cash on Delivery, major credit/debit cards and secure online payment methods for a seamless shopping experience.

How do I apply a coupon code?

Once the apparel is selected click on checkout and on the top left hand side click on ‘Have a coupon’ Enter your coupon code for instant savings on your Mustard collection.

Can I modify or cancel my order after it has been placed?

Yes, you can only modify the order after the order placed by contacting us.

Is it safe to shop online at Mustard?

Yes, shopping at Mustard is secure. We prioritize your safety with robust encryption and a trusted payment gateway.

How can I track the status of my order?

Track your order easily. Once dispatched, you’ll receive a tracking number via email for real-time updates.

What is the estimated delivery time for online orders?

From the date of order placed, delivery will be done within 5-7 working days, However Delivery time may vary in case of unforeseen circumstances.

Is it possible to change the shipping address after placing an order?

Yes, you can change the shipping address after order is placed. However, the address can be changed only before order is shipped by us. Contact us or drop a mail to [email protected] for further assistance.

Do you offer international shipping?

Yes, we do offer international shipping. Shipping charges to be borne by the customer.

What should I do if I receive a damaged or defective product?

We’ll facilitate an exchange or refund for the damaged apparel, contact us within 15 days, with details of the product.

What is your return policy for purchased items?

We do have 15-day return policy refer to our return policy for details on returning purchased Mustard apparel.

How can I initiate a return or exchange for an item?

Initiate a return/exchange from registered number & In case of guest orders placed contact us for hassle-free returns or exchanges.

Can I return or exchange an item if it doesn't fit?

Yes, return/exchange is possible if the item doesn’t fit. Refer to our return policy for details.

What is Mustard's sizing guide for women?

Refer to our sizing guide for accurate measurements and find your perfect fit in Mustard.

Are there any items that cannot be returned or exchanged?

We offer easy returns and exchange on all products, however on selected apparel with discount of 50% or more may not be eligible for return/exchange.

Do you have a loyalty point for frequent shoppers?

Yes, earn loyalty points with each purchase by signing up to Mustard.

What should I do if I forget my password for my Mustard account?

Click ‘Forgot Password’ on the login page. Follow instructions to reset. Securely regain access to your Mustard account effortlessly.

Are the colors of the products on the website accurate to the actual items?

Colors on our website are as accurate as possible. However, slight variations may occur.

How can I contact Mustard's customer support for further assistance with my online order?

Contact our customer support via email at [email protected] or call us at 9008177900. Mustard is here to assist you!

Is there a limit to the number of items I can purchase in a single order?

Prepaid orders have no defined limit! Shop for your favorite Mustard apparel in a single order. Customers can order only up to INR 20,000 for cash on delivery.

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