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Customer Service

Customer Service

HOW DO I CHECK THE STATUS OF MY ORDER?
To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame. For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before being shipped, please call us at +91 9008 177 900.

HOW DO I CANCEL AN ORDER?
Please review your sales order confirmation carefully. If you notice an error, your order can be cancelled or revised before shipped.

MY ORDER NEVER ARRIVED, WHAT DO I DO?

Please remember that if every item in your order is in stock, we ship within 2 business days. Although most orders arrive in 5-7 business days, also you can track your shipment by using the shipment number, please allow up to 15 business days for orders to arrive. If it's been longer than 15 business days, please contact customer service at help@emustard.com or call us at +91 9008177900.

HOW DO I CORRECT AN ERROR ON MY ORDER? 

If you've made an error on your order (an address typo, put the wrong items in your shopping cart, etc) just give us a call at +91 9008 177 900 within 30 minutes (during normal business hours) and we will correct the error for you. Make sure to call us right away since we begin processing orders as soon as they come in. If your order has already shipped we will not be able to make the correction.

CAN I HAVE MULTIPLE BILLING ADDRESSES?

You cannot have more than one billing address. But you can change your billing address by editing it.

HOW DO I EDIT MY ADDRESS?

To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your billing address.

STANDARD SHIPPING INFORMATION

Our standard shipping carrier is Fedex Express Mail Standard shipments typically take 2 - 7 business days to arrive. This transit time is estimation. We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control. We cannot be held responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number. If you have questions regarding standard mail or transit times, please call us at +91 9008177900.

CAN I RECEIVE MY ORDER TOMORROW?

We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM CST and everything is in stock* we can ship the order overnight so that you receive it the following day. Some overnight orders take 1 - 2 days to process. Delivery times vary for overnight orders. Most orders are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is placed so you can follow the package progress. If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you. Expedited shipping is available to street addresses only. If your shipping address is a PO box and you do not select Fedex Express Mail we will contact you for a physical address.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship overseas to over 230 countries as serviced by our logistics partner.

HOW DO I EDIT MY ADDRESS?

To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you'd like to change before electing the edit option.

WHAT IS THE DEFAULT SHIPPING ADDRESS?

If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like.

CAN I HAVE DIFFERENT SHIPPING ADDRESSES?

Yes. You can specify as many shipping addresses as you want.

BENEFITS OF REGISTRATION

As a registered customer you will be able to enjoy many benefits, including our quick and easy express checkout process, saving multiple shipping addresses, saving your shopping bag between visits, and checking your order status online.

CAN I PLACE ORDERS WITHOUT REGISTERING

No, because it will be very difficult to update the status of the order/return/exchange/refund. We understand how valuable your time is and our register process has been designed to be as simple as possible. For your security we do not save your credit card information, but we will save your address information for easy checkout on future orders.

PASSWORDS FOR NEW CUSTOMERS

If you would like to enjoy the benefits and convenience of creating an account with us, just visit the "Create an Account" page and follow the new customer prompts. Registration online is quick and easy, but if you would rather talk to someone live, feel free to call one of our customer service representatives at +91 9008177900.

PASSWORDS FOR RETURNING CUSTOMERS

If you have ordered from mustardfashion.com before, first of all we want to thank you! To obtain a password for your current account without registering again on our "New and Improved" website, simply visit the "Login" page, and select the forgotten password link from the returning customers section. We will email you a password, so you can log on to your existing account and place your order. Should you need more assistance, please call one of our friendly Customer Service Representatives at +91 9008 177 900 or email us athelp@emustard.com. This is a one-time step that you will need to take. And remember to change your password after we email it to you!

I FORGOT MY PASSWORD

If you've forgotten your password, go to the "Forgot Password" page, then enter your email address and submit. Your password will be sent to you via email shortly thereafter.

HOW DO I CHANGE MY PASSWORD?

You must be logged into your account in order to change your password. From the "Login" page, select the change password link on the left. If you are unable to log in, please contact us at +91 9008 177 900 for further assistance.

WHAT IS YOUR PRIVACY POLICY? 

Your security and privacy are always our concern. When you place an order we will need your name, address, phone number, e-mail address, credit card number and expiration date in order to complete your order. We will never exchange, rent or sell your personal information to any third party. We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. If you received a mailing from us, your e-mail address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or you have registered or purchased or otherwise have an existing relationship with us. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending e-mails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you. How can you s receiving e-mail from us? Each e-mail sent contains an easy, automated way for you to "unsubscribe" or s receiving email from us. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that e-mail with your comments to us for review. IS IT

SAFE TO PAY BY CREDIT CARD?

Absolutely, if your browser is able to process secure documents (i.e. if you have a recent version of Netscape, Internet Explorer, or Firefox) your credit card information is encrypted and kept private through our system. Many experts in credit card fraud believe that using an SSL connection is one of the safest methods to purchase a product by mail. If you're still unsure, ask your credit card company for more information. More Questions? We want you to be absolutely comfortable ordering from MUSTARD. We accept orders online at www.mustardfashion.com, If you have any questions please mail us help@emustard.com or reach out to us at +91 9008 177 900. 

PROMOTIONAL CODES FOR REGISTERED FRIENDS & FAMILY MEMBERS

Many great promotional offers are available at mustardfashion.com. Be sure to sign up for our newsletter to receive promotional codes! When using a promotional code, be sure to read the entire list of restrictions associated with that promotion. The promotion rules and restrictions are listed on the promotional email you received. If your order does not reflect the benefits associated with the promotion and you've read the promotional restrictions, please contact customer service at help@emustard.com To qualify for a specific promotion, your order must be placed during the specified promotion period. We cannot apply discounts or promotions to previous orders. If your offer has a minimum purchase requirement, taxes, and shipping and handling charges do not apply toward the minimum purchase amount. If you return items purchased using a promotional code, we will pro-rate your refund to reflect the promotional discount.