Cancellation, Exchange & Refund

Cancellation, Exchange & Refund

Mustard Clothing Company believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Can I cancel an Order and request a Refund for the same?
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can cancel your order before invoiced. It takes 7 Working days for the amount to be refunded back to your account for prepaid orders as per customer request.

What is your return/exchange policy?

We appreciate your business and we want you to be 100% satisfied with our merchandise. If unhappy with your order, get the merchandise exchanged within 15 days. The exchange depends on the availability of the merchandise requested by you, in case if the requested merchandise is not available we will credit your Mustard account with the same amount in the form of cash back that you can redeem/en-cash part or full of it in your next purchase.

Please save the invoice received with your package, as this is your receipt.

Products exchanged for the first time is free of cost. There is a Rs. 100 restocking fee for each additional item returned. This fee will be subtracted from your total return credit.

Conditions for Return

Mustard works with photographers and programmers to obtain the correct color. We are not responsible for any adjustments that may differ from your monitor's resolutions.
All items must be in their original condition, folded neatly in their polybag with all hang tags, ribbon and labels attached. You may be charged a pressing fee if the item returned is wrinkled beyond normal packing and shipping standards. The returned garment(s) for the purpose of exchange must be unworn - free of perfume, pet hair, smoke, make-up, etc. You may be charged a deodorizing and cleaning fee which will be subtracted from your credit.
Any items returned in any condition other than their original sent condition will not be eligible for credit, or exchange.
MCCPL will gladly exchange merchandise that is defective or damaged in shipment.
If you were shipped the wrong garment and/or size (base on the printed invoice that was emailed to you) we will correct it and pay for the return and re-delivery shipment.
MCCPL will accept merchandise to be returned for credit, provided it meets the above-mentioned guidelines. You will not be credited for shipping charges paid on the original order.

* The above said policies are for customers in India & we won't be able to provide Exchange to our International customers/orders due to prohibitive shipping cost.

* Frequent Returns can even block your account.

What should I do if a garment is missing (was not shipped) but it is clearly on my packing and invoice slip?

Please check your order when delivered. Do not accept any damaged or open packets. Tally the contents to the packing list before signing the POD (Proof of delivery). Claims for missing garments from your invoice/packing slip must be made within 48 hours of delivery.
Claims should be made via email or phone.

How can I Request Return/Exchange/Refund.

RETURN
Login to you Mustard account, Click on RETURN and Request New RETURN from there you can choose the order# and keep the quantity for the products which you would like to return rest products quantity should mark as ‘0’. Select the relevant reason for the return.

EXCHANGE
Once we received the return shipment to our warehouse, after gone through with the Quality checking the products are in the original sent condition we will credit the amount to you MUSTARD account as store credit then you can use and place the exchange product/we will create the order behalf of you as per the exchange request.

REFUND

We will process the refund after receipt of the product by Mustard clothing company. Refund will be processed based on the mode of payment of the order.
Always refund the amount as store credit which you can use for your next purchase
As per customer request orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
Orders paid by net banking/COD accounts will be credited back to bank account.

What is your return address?

Mustard clothing company Pvt. Ltd.
F-456, Sector-63 Noida
U.P. (201301), India

Returns and exchanges take approximately 2 weeks for processing. We appreciate your patience.

PROMOTIONAL CODES

Many great promotional offers are available at mustardfashion.com. Be sure to sign up for our newsletter to receive promotional codes!
When using a promotional code, be sure to read the entire list of restrictions associated with that promotion. The promotion rules and restrictions are clearly listed on the promotional email you would have received. If your order does not reflect the benefits associated with the promotion and you've read the promotional restrictions, please contact customer service at help@emustard.com.
To qualify for a specific promotion, your order must be placed during the specified promotion period. We cannot apply discounts or promotions to previous orders.
If your offer has a minimum purchase requirement; taxes, shipping and handling charges do not apply towards the minimum purchase amount.
If you return items purchased using a promotional code, we will pro-rate your refund to reflect the promotional discount.